return the item(s) to us. • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person. We accept payment by debit card, credit card, Paypal, Klarna or Afterpay. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. We will try to respond to all legitimate requests within one month. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs. We will be responsible for paying any individual consumer’s initial arbitration fees. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications; to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as: third party service providers that we engage to provide IT systems and software, and to host our website; third party payment processing services (including Worldpay, Adyen, Paypal, and in certain regions, Klarna, Laybuy and Clearpay (please see our. 7. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Using All InPost Lockers are in well lit, safe and secure areas with ample parking. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future. 9. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. I don't have the invoice from my parcel, can I return? A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Technical Data from affiliate networks through whom you have accessed our website; Identity and Contact Data from social media platforms when you log in to our website using such social media platforms; Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and. If you've waited more than 21 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. It’s simple! Our email address is customerservices@boohoo.com. You can find out more about your rights, choices and how we use your information in our new Privacy Notice. Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the 'Contact Us' tab on this page and we’ll sort it for you. These restrictions can be found on our “Deliveries” page here. Visit our Afterpay page for more information. It is your responsibility to select your preferred eligible delivery service. 2. refund your credit/debit card. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. we have a legal obligation to collect or disclose personal data from you. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. If you make repayments on time, you'll only ever pay the price of the item you've purchased. Copyright © 2021 boohoo.com. The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. If the value of your order is less than the value of your gift certificate, don’t sweat it. c) you do not, within a reasonable time, allow us to deliver the Products to you. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. Person on whatsapp is not helpful, asking me to pay again to send back the incorrect item. We have updated our privacy notice to ensure we’re complying with new changes in data protection law. I don't have the invoice from my parcel, can I return? After you submit your order, we immediately contact your bank or card issuer for authorization to take payment from your account. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. Working Days excludes weekends and Bank Holidays. We will not process your order until payment has been received in full. You must comply with all applicable laws and regulations of the country for which the Products are destined. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colors of the Products that will be delivered to you. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087. Please note this does not mean that your order has been accepted. 1. No other person shall have any rights to enforce any of its terms. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services), Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business), Where you have decided to enter into a competition or event, for the performance of a contract with you, Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud), Necessary to comply with a legal obligation, Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy), Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy), Necessary for our legitimate interests (to develop our products and services and grow our business) or, Necessary for our legitimate interests (to improve the shopping experience of our customers). , 30 % off all menswear * + £1.99 next day or standard delivery.. 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